Provide clarity of ownership, with processes aligned to outcomes, roles aligned to functional need, tools that automate and helps reduce complexity. Manage and drive improvement in Maturity.

Features

Design the delivery of Operations around outcomes and risk.
Establish the Governance framework around risk, change, investment and delivery.
Embed Security and risk management across the complete life cycle.
Ensure feedback against KPIs to drive Continuous Improvement
Understand risks and build the DR/Business Continuity capability
Manage the life-cycle of Assets, to ensure ROI and Information security.
Create a culture of Knowledge acquisition, retention and improvement
Manage Change Control to maintain quality and confidence in delivery
Modernised Solution Design/Delivery to drive agility, cloud adoption.
Understand the Enterprise Architecture to ensure risks and strategy aligned.

Benefits

Reduce Operational inefficiencies to align effort to the strategic plan.
Clarity on ownership, account-abilities, roles, responsibilities to drive decision making.
Improve interaction/integration between ICT teams and the business.,
Standardised processes and procedures to increase learning/usefulness of systems/data.
Reduce operating risks with clear principles, roles, responsibilities and processes.
Improve the connection with stakeholder by adapting to changing needs
Increase integration across functional areas reducing duplication of effort
Through standardisation, learning can be leveraged across the teams.
Improve the coordination and decision-making through clarity of responsibility.
Improve delivery of strategic change, including managing dependencies across the organisation

Our digital operating model services help you design and implement a modern ICT operating model that is aligned to business outcomes, risk and strategic priorities. We focus on clarifying ownership, simplifying processes and ensuring that people, tooling and governance work together effectively.

We design operations around the outcomes you need to achieve, embedding governance across risk, change, investment and delivery. Security and risk management are built into the full lifecycle, from strategy and design through to operation and continuous improvement, ensuring that controls are practical and sustainable.

Working with you, we define roles, responsibilities and account-abilities so that decision-making is clear and efficient. We support asset lifecycle management, service continuity and disaster recovery planning, and create a culture of knowledge capture and reuse to improve resilience and reduce dependency on individuals.

By modernising solution design and delivery and aligning to enterprise architecture, we support cloud adoption, standardisation and integration across teams. This improves collaboration between ICT and the wider business, reduces duplication of effort and operational inefficiencies, and strengthens your ability to deliver strategic change in a controlled, coordinated way.