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Digital Service Transformation

Transform services end-to-end across design, build, transition, operation and improvement.

Digital Service Transformation

Meeting your business needs, we help you build user-centric services, that meet quality, performance and available resources, helping you migrate to and then maintain your secure hybrid, on-prem or cloud solutions.

Features

  • Design build transition your Services to meet your Digital Strategies
  • Build and implement a Supplier Sourcing strategy
  • Develop and support stakeholder engagement of your Transformation Business Case
  • Establish Cloud Service Assurance, Transition, Procurement & Supplier Management
  • Improve and mature Infrastructure / application development and Web Ops
  • Delivery your Cloud Service Vision, Cloud Migration and Transformation Strategy
  • Help reduce complexity in service delivery, management and operations.
  • Enable Migration from Traditional service models to Digital by Default”
  • Embed Security, Agility and compliance into the Service life-cycle
  • Move from On-Prem to Hybrid Multi-cloud (Public, Private, Sovereign Cloud)

Benefits

  • Cloud Services that meet resources, business needs and data protection
  • Service optimisation to meet challenging operating and change environment
  • Simplify the Service delivery, mature the capability, Align to TOM
  • Reduce your risk to service delivery , Cloud Transformation
  • Digital Solutions that align to the GDS Digital Service Standard
  • Managed and controlled Continuous Improvement and change management
  • Embed Security controls and processes into Service operations (#DevSecOps)
  • Improve ICT agility through adoption of CD/CI and Dev-Ops

Our digital service transformation offering supports the full lifecycle of your digital services, from initial concept and design through to build, transition, operation and ongoing improvement. We help you create user-centred services that balance quality, performance and cost, across on-premise, hybrid and cloud environments.

We work with you to design and deliver services aligned to your digital strategy, including business case development, stakeholder engagement and supplier sourcing strategies. Our teams help establish effective cloud service assurance, transition, procurement and supplier management so that governance and delivery remain cohesive.

By improving and maturing your infrastructure, application development and web operations capabilities, we support the delivery of your cloud service vision and cloud migration strategy. We focus on reducing complexity in service delivery and operations, enabling a move from traditional service models towards digital-by-default approaches.

Security, agility and compliance are embedded into the service lifecycle, with support for multi-cloud and hybrid models. This enables you to manage risk while taking advantage of modern practices such as DevOps, CI/CD and automated testing. The outcome is a set of digital services that better meet user needs, support regulatory requirements and provide a stable platform for continuous improvement.

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