Provide clarity of ownership, with processes aligned to outcomes, roles aligned to functional need, tools that automate and helps reduce complexity. Manage and drive improvement in Maturity.

Features

• Design the delivery of Operations around outcomes and risk.
• Establish the Governance framework around risk, change, investment and delivery.
• Embed Security and risk management across the complete life cycle.
• Ensure feedback against KPIs to drive Continuous Improvement
• Understand risks and build the DR/Business Continuity capability
• Manage the life-cycle of Assets, to ensure ROI and Information security.
• Create a culture of Knowledge acquisition, retention and improvement
• Manage Change Control to maintain quality and confidence in delivery
• Modernised Solution Design/Delivery to drive agility, cloud adoption.
• Understand the Enterprise Architecture to ensure risks and strategy aligned.

Benefits

• Reduce Operational inefficiencies to align effort to the strategic plan.
• Clarity on ownership, account-abilities, roles, responsibilities to drive decision making.
• Improve interaction/integration between ICT teams and the business.,
• Standardised processes and procedures to increase learning/usefulness of systems/data.
• Reduce operating risks with clear principles, roles, responsibilities and processes.
• Improve the connection with stakeholder by adapting to changing needs
• Increase integration across functional areas reducing duplication of effort
• Through standardisation, learning can be leveraged across the teams.
• Improve the coordination and decision-making through clarity of responsibility.
• Improve delivery of strategic change, including managing dependencies across the organisation